RESOLVED
August 20, 2025
We have pushed out an update (1.19.3) that resolves the issue of crashing on macOS 12. If you are still experiencing this issue or have additional questions or concerns, please submit a ticket to our team, and we will be happy to help!
Date Reported:
August 13, 2025
Status:
Investigating
Notes:
Note: This is ONLY for if you are on macOS 12. If you are on macOS 13+ please submit a ticket
We are currently looking into a crashing issue with macOS 12. If you have the capability to update to macOS 13 or higher, that will resolve the issue.
If you are unable update to macOS 13 please please submit a ticket to our team. But before hitting that send button, please make sure that you include your Streamlabs Desktop cache.
How to Share Your Cache
- Open a new Finder window
- Click Go and then Go to Folder
-
Copy
~/Library/Application Support - Scroll down until you see the slobs-client folder
- If you have the ability to compress the file, please do so by right-clicking the file and selecting Compress.
Sharing the file
- Add the folder to your preferred file-sharing website (Google Drive, Dropbox, etc).
- Add the link into the Diagnostic field or the Description of the ticket
Don't forget to make sharing permissions public!
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