Please select the Streamlabs product you need Support with.
Enter a brief title for your inquiry
Please enter a description of your request/issue. Please be as detailed as possible so that we may assist you efficiently.
Please enter your correct username so we can locate your account and investigate your issue.
This is the website that you stream to
This is when you stream to more than one destination simultaneously.
Please check this if the issue is only occurring on the mobile app or you do use Cross Clip on https://streamlabs.com/cross-clip
You can find this by going to Settings (Streamlabs Controller) or Settings > Support (Streamlabs Streaming App)
Examples: Samsung S20, iPhone 10, iPad 7
Enter the OS version number of your mobile phone software. You should update your phone software if you have an available update and try again. This can usually be found in (ANDROID) Settings > About Phone / About Device > Android Version OR (iPHONE) Settings > General > About > iOS Version
What operating system are you running? If yours is not shown, please type "other".
What operating system are you using?
Please enter the Streamlabs Desktop version number you are using.
In Desktop- go to Settings> Get Support> "Upload Diagnostic Report", and paste the code (no screenshots please).
Please include a brief overview of your PC specs including CPU, GPU and RAM, and anything else you'd like to include to help us assess your issue.
Are all of your graphics and audio drivers updated?
If applicable, please select the type of system you are using
Enter the web browser you are using. You can also try another browser first or try clearing your browser cache and cookies.
ex. yourname.com
Ex. contact@yourname.com. If it is gmail/yahoo/etc. select no.
Example: YouTube as the login method would be "@Streamlabs", while if were Streamlabs ID it would be "kevin@streamlabs.com"
What is the URL that you would give someone trying to watch your stream?
Examples: Alert Box, Chat Box, Spin Wheel
This is your minifeed on Streamlabs Desktop or your Recent Events list on Streamlabs.com
Cloudbot is the bot you edit on Streamlabs.com. Chatbot is the downloadable bot.
