Streamlabs Desktop - Launching like it is the first time using it

Avatar
Kevin

Longest Badge.png

RESOLVED

December 05, 2022

Please follow the Steps to Resolve below.

Date Reported:

November 20, 2022

 

Steps to Resolve:

The "acting like it's a fresh restart" is due to background processes not closing properly. To resolve this, please follow these steps:

  1. Close Streamlabs Desktop.
  2. Press "Ctrl + Shift + Esc" on your keyboard to bring up your Task Manager.
  3. Select "More Details" at the bottom if you don't see the percentages of the resources used.
  4. Check for any running programs called "Streamlabs", "Electron", or Obs64". If you find any of these processes running, please right-click and end the process.
  5. Reopen Streamlabs Desktop.

You shouldn't need to continue to do this. The following times that you launch Streamlabs Desktop it should act as if you have used the program before.

 

Still having this issue?

We are still looking to gather more information on this issue. If you're experiencing this issue, please submit a ticket to our team. But before hitting that send button, please make sure that you include either your Diagnostic Report (if you can launch Streamlabs Desktop) or your Cache.

How to Share Your Diagnostic Report
  1. Click on Settings in Streamlabs Desktop
  2. Go to Get Support
  3. Press Upload Diagnostic Report
  4. Paste this in the Diagnostic Report Code section toward the bottom of the ticket submission

 

How to Share Your Cache

You only need to share your Cache if you are unable to get your Diagnostic Report

Windows

  1. Copy: %appdata% and press the Windows Key on your keyboard
  2. Press CTRL + V, and then press Enter 
  3. Scroll down until you see the slobs-client folder
  4. Right-click the folder and select Compress to Zip File

MacOS

  1. Open a new Finder window
  2. Click Go and then Go to Folder
  3. Copy ~/Library/Application Support
  4. Scroll down until you see the slobs-client folder
  5. If you have the ability to compress the file, please do so by right-clicking the file and selecting Compress.

Sharing the file

  1. Add the folder to your preferred file-sharing website (Google Drive, Dropbox, etc).
  2. Add the link into the Diagnostic field or the Description of the ticket

Don't forget to make sharing permissions public!

 

 

 

Have more questions? Submit a request

0 Comments

Article is closed for comments.