Due to the reliance on many different services, it is possible for the occasional issue to run into. This guide will give a few steps to try before submitting a ticket.
Update your software
Being on the most current version of your streaming software can help avoid any issues they may have been caused by old versions.
Re-log your account
Most of our tools are heavily based on using the Twitch, YouTube, Mixer or other API's to pull info from your account. It is possible that a connection between the two services is having issues. Logging out of Streamlabs and then logging back in, with the streaming service account that was causing issues, will attempt to recreate this connection.
If you are using Streamlabs OBS, make sure you also try to log out of the application, by clicking the logout button on the upper-right, restart the application and log back in, to reactivate the widgets.
Re-add your links
Sometimes the issue originates from the connection between your streaming software and the website, or the cache within the source. You could try to clear the cache or by removing your Browser Sources (OBS/XSplit) or Widget Sources (Streamlabs OBS) and re-add them to your streaming software.
Allow streaming software through the Firewall
You might want properly setup your Windows Firewall to allow the used widgets in your streaming software to access the internet to receive new data. Doing the following steps is going to allow the streaming software on both the private and public network, as depending what you selected the very first time you set up your local ethernet, could be the cause of the issue.
- Open the Control Panel.
- Windows 7; Go to Start and open up your control panel.
- Windows 10; Press WinKey and search for control panel.
- Click on Windows Defender Firewall.
- If your view is set to Category, click System and Security first.
- Click on Allow an app or feature through the Windows Defender Firewall.
- Search the used Streaming software in the list of allowed apps and features.
- Streamlabs OBS; Streamlabs OBS.
- OBS Studio; obs64 or obs32.
- Check both the Private and Public checkbox and press OK.
- If you are unable to, click on Change Settings first.
If the used streaming software does not appear in the list then you'll have the manually add the application to the Allowed apps and features list by following the next extra steps.
- Click on Allow another app...
- If it is grayed out, click on Change Settings first.
- Click on Browse... and navigate to the streaming software.
- Streamlabs OBS; "C:\Program Files\Streamlabs OBS\Streamlabs OBS.exe".
- OBS Studio 64bit; "C:\Program Files (x86)\obs-studio\bin\64bit\obs64.exe".
- OBS Studio 32bit; "C:\Program Files (x86)\obs-studio\bin\32bit\obs32.exe".
- Select the application and click Add.
- Redo Step 4 and 5 of the steps listed above.
Re-link your account
It is possible that the connection between the two services has fully expired, which can also happen after making major account changes. To resolve this you would want to disconnect your account from Streamlabs, which can be done using the guide found here.
Once you have unlinked your account, make sure you are already logged out of Streamlabs, then log back in. You should be asked to re-confirm the required permissions needed to use Streamlabs and then you should be done.
Reset your API Token
NOTE: Doing this will require you to update all of your Streamlabs Widget URL's
- Remove all Streamlabs Widgets from your streaming software.
- Go into your API Settings: CLICK HERE
- Once in your API Settings, click on the API Tokens Tab.
- Then click the Refresh Button (you will need to confirm the popup in the top left corner)
- Re-add your new widget links back into your streaming software.
- Run a Test Alert, wait a few seconds, alerts should now be working.
Still having issues with your Alerts/Widgets?
Please make sure you've tried all the solutions above.
Also make sure you've checked all of your settings for your alerts/widgets.
If you're still having issues, then please contact our support team: CLICK HERE