Troubleshooting Capture Source issues on Laptops

This guide is intended for laptop users that are having capture issues, specifically either game or display capture.

The first step you need to know in order to follow this guide is which (high-performance) GPU manufacturer your laptop uses- this can be either Nvidia or AMD/ATI. If you don't know exactly which manufacturer the GPU in your laptop was made by you can find it the following way;

  1. Open Task Manager (right-click on an empty spot in the task bar)
  2. Navigate to the Performance tab (click on "more details" if needed)
  3. Check all available GPUs listed in the left-menu, and you can see which GPU is installed in the top-right once selected.


Capture not working for Nvidia notebook users:

First, try disabling "Force GPU as render device" in Settings > Advanced (Video section) and restart Streamlabs OBS.



If that does not resolve the display capture issue then also do the following:

  1. Close Streamlabs OBS
  2. Right-click the Streamlabs OBS shortcut on your desktop and hover Run with graphics processor>
  • Game Capture will only work when running with High Performance Nvidia processor
  • Any other method of capture such as Display or Window Capture needs to be run with Integrated Graphics



Unfortunately, this is a limitation of laptops when trying to use Game Capture and Window/Display Capture because Streamlabs OBS can only be run by one of the two graphics processors at any given moment on a laptop.

If you cannot find the option "Run with graphics processor" in the context menu then complete the following extra steps:

  1. Open up Nvidia Control Panel: Normally found by right-clicking on the desktop if added to the context menu. Can also be found in the system Control Panel -> Appearance and Personalization.
  2. Select Desktop in the menu bar.
  3. Enable Add "Run with graphics processor" to Context Menu option.

If you receive an error saying you do not have the privilege to select the graphics processor in this menu:



Right click Streamlabs OBS > Properties > in the Shortcut tab or in the Compatability tab > Untick "Always run as admin"


AMD/ATI notebook capture not working:

First, try disabling "Force GPU as render device" in Settings > Advanced (Video section) and restart Streamlabs OBS.



If that does not resolve the display capture issue then also do the following:

  1. Open Windows 10 settings
  2. Select System
  3. Select Graphic settings (found at the bottom of the Display settings page).
  4. This is in the Display settings that should be selected by default.
  5. Select Classic app and browse to the Streamlabs OBS executable.
  6. Default location: C:\Program Files\Streamlabs OBS\ > Streamlabs OBS.exe
  7. Select the newly created Streamlabs OBS and hit options.
  8. Select Power Saving Mode and Save.

If you have issues with any of this or something isn't working as intended, please submit a ticket here for assistance. 

Have more questions? Submit a request

0 Comments

Article is closed for comments.