Streamlabs takes your security very seriously and makes every effort to protect your account from fraud.
For this reason, only verified accounts are eligible to receive donations via credit card.
To become verified, accounts must have;
- A proven track-record of legitimate use.
- Demonstrate a consistent pattern of concurrent viewers and followers.
Once you meet these requirements, you will automatically be able to setup credit card donations.
If you're a new streamer, we highly recommend that you begin by activating one of the alternative payment accounts to accept donations via that platform and build up your streaming track record.
Unfortunately since this is to prevent fraud on our platform, we can not give exact details on how the account verification works, the system is fully automated. What you can do is try activating credit card donations again at a later date. Or if you have more than one account linked in your account settings, try setting a different account as your primary account if you believe the other account has a higher chance of becoming verified.
If you would like more information about setting up credit card donations click here.