RESOLVED

September 11, 2024

If you are still experiencing this issue or have additional questions or concerns, please submit a ticket to our team, and we will be happy to help!

Date Reported:

August 29, 2024

Status:

Work Around Available

Notes:

This error is present when trying to upload a Twitch Clip.

 If you are trying to upload a YouTube clip, please see our article here. If you are trying to use a Kick clip please submit a ticket.

Troubleshooting:

• Ensure that you are using a Twitch Clip URL (https://www.twitch.tv/YOURNAME/clip/...)and not a Twitch Highlight URL (https://www.twitch.tv/videos/XXXXXXXXXX?filter=highlights&sort=time)
• Try a different browser or incognito/private viewing mode

Workaround:

If you are unable to get this working, you can download your Twitch clip, and then upload the video file.

Have this issue?

We are still looking to gather more information on this issue. If you're experiencing this issue, please submit a ticket to our team. But before hitting that send button, please make sure to fill out the following information:

• The clip URLs that you are trying to upload
• What you are logged in with (i.e. Streamlabs ID - email address, Twitch - Twitch username, etc.)
• What is the specific error you are getting if you are getting one?