Date Reported:
July 21, 2024
Status:
Work Around Available
Notes:
Our team at Streamlabs Mobile is currently addressing an issue in which Youtube is unable to recognize the uploaded thumbnails. As per our developers' investigation, it appears that Youtube has a specific threshold for the number of thumbnails that can be uploaded (the exact number is currently unknown) and also enforces a file size limit of less than 2MB for thumbnails.
Things to try:
- Set the thumbnail when thee broadcast is created
- If the thumbnail wasn't applies, try another image with the size less than 2 MB
- Try again after some time (a few hours)
Still have this issue?
If you're still experiencing this issue, please submit a ticket to our team. But before hitting that send button, please make sure to fill out the following information (either in the fields or the body of the ticket):
- The operating system of the device (android/iOS) and the version number:
- Specific device you are streaming with (i.e. Samsung S24, iPhone 14, etc.)
- Streamlabs Mobile Application version number:
Click on the lines in the top corner > Support. You will see the version number at the bottom - What are you logged in with (i.e., Streamlabs ID - email address, Twitch - Twitch username, etc.)?
- If you are getting an error, what is it?
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