Reported Date:
September 11th, 2023
Status:
Work Around Available
Notes:
Some users were experiencing a black screen only on the "Editor" section of their Studio mode, while the "Output" section was still showing the sources (like the screenshot below):
Work Around:
We have identified the issue is related to HDR settings. For the time being, you can work around this issue by disabling HDR in your Windows Display settings until a solution is found.
Still having this issue?
We are still looking to gather more information on this issue. If you're experiencing this issue, please submit a ticket to our team. But before hitting that send button, please make sure that you include either your Diagnostic Report (if you can launch Streamlabs Desktop) or your Cache.
How to Share Your Diagnostic Report
- Click on Settings in Streamlabs Desktop
- Go to Get Support
- Press Upload Diagnostic Report
- Paste this in the Diagnostic Report Code section toward the bottom of the ticket submission
How to Share Your Cache
You only need to share your Cache if you are unable to get your Diagnostic Report
Windows
- Copy:
%appdata%and press the Windows Key on your keyboard - Press CTRL + V, and then press Enter
- Scroll down until you see the slobs-client folder
- Right-click the folder and select Compress to Zip File
MacOS
- Open a new Finder window
- Click Go and then Go to Folder
- Copy
~/Library/Application Support - Scroll down until you see the slobs-client folder
- If you have the ability to compress the file, please do so by right-clicking the file and selecting Compress.
Sharing the file
- Add the folder to your preferred file-sharing website (Google Drive, Dropbox, etc).
- Add the link into the Diagnostic field or the Description of the ticket
Don't forget to make sharing permissions public!
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