RESOLVED
August 26, 2024
If you are still experiencing this issue or have additional questions or concerns, please submit a ticket to our team, and we will be happy to help!
Reported Date:
April 16th, 2024
Notes:
We are currently seeing users experiencing some higher CPU usage than normal. There are a variety of factors that may be causing this issue.
Troubleshooting
- Check that your GPU drivers are up to date. Performing a "clean" installation of your GPU drivers can ensure that you do not have leftover files from previous drivers. You can do this by following this guide.
- Create a new scene collection and add sources one by one to see if there is a source that is causing the CPU usage to jump significantly. (How to create a new scene collection)
- Check that your monitors are plugged into your GPU and not your motherboard
- In your Windows Task Manager, set your Streamlabs Desktop process priority to Low. (How to set process priority in Windows)
Note: If this works, you will need to do this each time you launch Streamlabs Desktop.
Still having this issue?
We are still looking to gather more information on this issue. If you're experiencing this issue, please submit a ticket to our team. But before hitting that send button, please make sure that you include either your Diagnostic Report (if you can launch Streamlabs Desktop) or your Cache.
How to Share Your Diagnostic Report
- Click on Settings in Streamlabs Desktop
- Go to Get Support
- Press Upload Diagnostic Report
- Paste this in the Diagnostic Report Code section toward the bottom of the ticket submission
How to Share Your Cache
You only need to share your Cache if you are unable to get your Diagnostic Report
Windows
- Copy:
%appdata%and press the Windows Key on your keyboard - Press CTRL + V, and then press Enter
- Scroll down until you see the slobs-client folder
- Right-click the folder and select Compress to Zip File
MacOS
- Open a new Finder window
- Click Go and then Go to Folder
- Copy
~/Library/Application Support - Scroll down until you see the slobs-client folder
- If you have the ability to compress the file, please do so by right-clicking the file and selecting Compress.
Sharing the file
- Add the folder to your preferred file-sharing website (Google Drive, Dropbox, etc).
- Add the link into the Diagnostic field or the Description of the ticket
Don't forget to make sharing permissions public!
How to Create a New Scene Collection
- Click on the drop-down arrow for your Scenes and select "Manage scene collections"
- Once that new window pops up, hit "Start fresh and build from scratch".
Now you have a fresh scene collection! You will want to add a minimal amount of sources to see if your issue is still occurring. If not, keep adding the sources that you were using before, checking to ensure that the issue doesn't pop back up.
Streamlabs Desktop Process Priority in the Windows Task Manager
- Open Windows Task Manager (right-click your Task Bar at the bottom of your screen > Task Manager)
- Go to the Details tab
- Sort by CPU
- Find the top Streamlabs Desktop process
- Right-click it and go to Set Priority > Low
Windows 10 Screenshot
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