Streamlabs Desktop - Unknown Error

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Kevin

Reported Date: 

June 08, 2024

 

Status:

Investigating

 

Notes:

This error may look like one of the following screenshots:

 

Troubleshooting for Recording

  1. Check to make sure that you have enough space in your drive. You can check what drive/folder you are recording to by clicking Settings ⚙️ > Output > Recording > Recording path
  2. While you are there, make sure that your Recording Path is correct (there aren't typos). Using the Browse button will ensure that you don't have any typos
  3. In Settings ⚙️ > Advanced > Recording, ensure that the Filename Formatting is correct. Certain variables need to be used when creating a recording file name. We suggest using %CCYY-%MM-%DD %hh-%mm-%ss which is the defaulted filename format.

 

Troubleshooting for Streaming

  1. Your streaming token may be invalid. Follow this guide to ensure that your token is refreshed.
  2. In Settings ⚙️ > Stream if you are using a Custom Ingest ensure that you have all of the information filled out

 

Still having this issue?

We are still looking to gather more information on this issue. If you're experiencing this issue, please submit a ticket to our team. But before hitting that send button, please make sure that you include either your Diagnostic Report (if you can launch Streamlabs Desktop) or your Cache.

How to Share Your Diagnostic Report
  1. Click on Settings in Streamlabs Desktop
  2. Go to Get Support
  3. Press Upload Diagnostic Report
  4. Paste this in the Diagnostic Report Code section toward the bottom of the ticket submission

 

How to Share Your Cache

You only need to share your Cache if you are unable to get your Diagnostic Report

Windows

  1. Copy: %appdata% and press the Windows Key on your keyboard
  2. Press CTRL + V, and then press Enter 
  3. Scroll down until you see the slobs-client folder
  4. Right-click the folder and select Compress to Zip File

MacOS

  1. Open a new Finder window
  2. Click Go and then Go to Folder
  3. Copy ~/Library/Application Support
  4. Scroll down until you see the slobs-client folder
  5. If you have the ability to compress the file, please do so by right-clicking the file and selecting Compress.

Sharing the file

  1. Add the folder to your preferred file-sharing website (Google Drive, Dropbox, etc).
  2. Add the link into the Diagnostic field or the Description of the ticket

Don't forget to make sharing permissions public!

 

 

 

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