Why should I become a PRO user?
Once you go PRO you will gain access to an exclusive feature we're calling Name Effects.
You'll get to pick and customize an effect that will show up on your name in every follow, tip, sub, and resub alert you're in.
How much does it cost?
A PRO membership costs $5.99/month.
What can I use to pay for PRO?
You can use either PayPal or Credit Card to check out.Whichever method you choose is the method that will be deducted from each month. If you want to change it at a later point you can resubscribe with a separate card.
Wait, so what do I have to lose?
That's a good question, we're not sure. We're hoping that you'll enjoy your pro features and stick around.
What is the money used for?
Our service is 100% free for broadcasters, so we need some help to continue supporting the broadcasters you love.
I subscribed when PRO was $4.99/mo or $24/annual. What will happen to my subscription?
Previous PRO users will keep the same $5/month or $24/year plan.You will continue getting charged based on the terms of your original subscription.
If you’d like to move to the new subscription, you can cancel your old subscription and then resubscribe for the new low price.
We are unable to charge existing pro users the new price without creating a new subscription.
What did I agree to?
The two agreement screens below must both be accepted for the Pro subscription to go through.
By pressing accept on both agreement screens you agree to pay a monthly fee of 5.99/month to use these extra Name effects.
How can I cancel my subscription?
While on a tip page, you can login & click on your name in the top right, then click "Pro Settings".
Then simply click on "Cancel & Refund Subscription".
If you cancel within 72 hours of subscription, you'll be refunded automatically.
Here is an example of a tipping page: https://streamlabs.com/streamlabs
If you don't see a subscription on this page while logged in and you believe you're subscribed, please submit a ticket to get a refund manually.
If your subscription exceeds 72 hours, then please scroll down and submit a ticket. Select the Category "Refund".
Can I get a refund?
ABSOLUTELY! We offer a 60-day money back guarantee, no questions asked.
If you cancel within the first 72 hours then the money will be automatically returned to the payment method charged.
Most refunds can take 3-4 business days to return to your account.
If the 72 hour window for an automatic refund has passed and you still desire a refund; Please submit a ticket HERE and our support team will be more than happy to process your refund as soon as possible.
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