Paypal FAQ

How do I set up my Paypal donations?

You can link your Paypal to your Streamlabs account here. You can also choose your preferences for your donations on this page as well. All of your settings from currency type, minimum amount, suggested amount, etc can all be edited through "Donation Settings" in your dashboard: 

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Who can donate to my channel?

Anyone who has a Paypal account can donate to your Twitch channel. Donors are not required to have a Twitch account to donate. Donors without a Twitch account can easily donate through your donation panel, which will look similar to this: 

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When I receive a tip/donation, where does the money go?

When a tip is made to a broadcaster, the money is processed directly through PayPal from the donor to the receiver. The funds never actually touch on our end, so if you have issues with receiving funds or chargebacks you will need to contact PayPal directly. 

How long will it take to receive my tip/donation?

All donations go through your Paypal account, so they will show up instantly on your Paypal account. If you do not see your tip, it is because Paypal sometimes will require the owner to accept the donation. You can use this guide to force paypal to auto-accept tips/donations: https://support.streamlabs.com/hc/en-us/articles/115003408548-Force-PayPal-to-auto-accept-tips

Why are my donors receiving an error when they try to donate?

There are some countries that are unable to receive money or payments through Paypal. If there is an error, it will be best for both sides to check with Paypal or the bank. If the streamer has other donation methods enabled, you can donate through a different payment option.

My Paypal e-mail was changed. What should I do?

The only way someone can access your Streamlabs account is through your Twitch/YouTube/Mixer/Facebook account. In other words, if your Streamlabs account is hacked, it means your streaming platform account is hacked. Here are some measures to take after your PayPal e-mail has changed:

1. Link the correct PayPal e-mail to your Streamlabs account.

2. Change your Twitch/YouTube/Mixer/Facebook password and enable two-factor authentication (if available).

3. Contact PayPal as soon as possible as we cannot make any changes to the donations as a third party developer.

 

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