How do I set up my Paypal donations?
You can link your Paypal to your Streamlabs account here. You can also choose your preferences for your donations on this page as well. All of your settings from currency type, minimum amount, suggested amount, etc can all be edited through "Donation Settings" in your dashboard:
Who can donate to my channel?
Anyone with a PayPal account or Credit card can donate to your stream.
When I receive a tip/donation, where does the money go?
When a tip is made to a broadcaster, the money is processed directly through PayPal from the donor to the receiver. The funds are never held by Streamlabs. If you have any issues receiving funds or chargebacks you should contact PayPal directly with the transaction ID(s) if possible.
How long will it take to receive my tip/donation?
All donations go through your Paypal account, so they will show up instantly on your Paypal account. If you do not see your tip it is because Paypal sometimes requires the owner to accept the donation manually inside of PayPal. You can use this guide to force paypal to auto-accept tips/donations:
Why are my donors receiving an error when they try to donate?
There are some countries that are unable to receive money or payments through Paypal. If there is an error both the sender and the recipient should check with Paypal or their bank. If the streamer has other donation methods enabled, you can also attempt to donate using an alternate payment option.
My Paypal email was changed but I did not change it. What should I do?
If someone has changed your PayPal email on your Streamlabs account they have either logged in using your Twitch/YouTube/Mixer/Facebook account or have administrator access on your account. You should check under shared access to see if you have allowed administrator access to anyone. If you believe your account has been compromised, this means that someone has gained access to your platform account (Twitch/YouTube/Mixer/Facebook).
To correct this you should:
1. Log in and link the correct PayPal email to your Streamlabs account in donation settings.
2. Change your Twitch/YouTube/Mixer/Facebook password and enable two-factor authentication (if available).
3. Contact PayPal as soon as possible as we cannot make any changes to the donations that were sent to the incorrect PayPal account. Streamlabs does not have access to your PayPal account as a third party developer.