Common errors in alert customization

File not uploading to gallery

If the file gallery does not allow your file you will need to make sure it fits the following:

Image files

  • 200kb to 10mb maximum
  • Gif,Jpeg,Png, webm format

Sound files

  • Mp3 or Wav 
  • 200kb to 10mb maximum

If your file is too big but you cannot reduce it all you can upload it to an external website use the direct link to the file with the link button (looks like a chain to the left of the gallery box) 


Gallery button not showing


The picture above is an example of the gallery area on the Alertbox settings page. The gallery can be used to upload custom images and sounds to Streamlabs by pressing the square (as shown in the image)

However, if you are running an incompatible or out of date browser, the page will not display properly.

To fix this issue you will want to be on Google Chrome or Mozilla Firefox .(some other browsers may work but these are most common and what is recommended)

If you are already using one of these browsers than your browser probably needs to be updated. A good website to use is . This website will tell you what version you are running and provide instructions on updating the browser you are using. 

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  • 2

    hi I having problems with deleting a mp3 file from my gallery when I delete it comes back again 2 seconds after

  • 3

    im confused every time i try to upload the file it says: this not an accepted file type. The file 211kb and is a .mp3 

  • 3

    Mine just wont upload. It fits the requirements and when I try to upload it the screen grays out and it does nothing.

  • 1

    same here and all the files i uploaded are gone, is the website on an update or something?

  • 0

    Same. It will let me upload images but not GIFs

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