Sound files not working

Due to some prerequisite requirements, it is possible that mp3 files will not work with certain streaming software. The best solution is to convert all sound files to the format "OGG". 

When you upload a new file to Streamlabs it should convert the file to an OGG after it has completed. 

If you would prefer to have it an OGG prior to uploading you can also try using a converter site like: https://convertio.co then upload it without any conversion done through Streamlabs.

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5 Comments

  • 2
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    Rince_cochon18

    i got no sound at all even my ogg file plz help

  • 0
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    Tactical_Noob_Team

    Same here no sound

  • 0
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    Tactical_Noob_Team

    Is there a fix or do i need to change alerts.. I am using ogg, but no sound on anything.. not even when i try to play em on homepage.

  • 0
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    yukiiasuna

    my sound files are not working as well, please help! tried converting to ogg and reuploading but still no good

  • 0
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    Tankerson25

    I don't know if it will work with your own made sound files guys but I found that they won't work on the Internet Explorer browser for some reason try Google Chrome it worked for me on there.

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