Setting up your credit card donations can be tricky and confusing, especially if you don't know what the fields are asking for. This article will walk you through the process of setting up your credit card donations. Your viewers will not be able to donate with a credit card until you have completed the entire process. If you have any questions, you can refer to this article here: https://support.streamlabs.com/hc/en-us/articles/219435648-FAQ-for-Credit-Card-Donations.
Keep in mind that the entire process is done by Stripe (our credit card processor), not by Streamlabs. We do not process nor store your personal information. Additionally, we cannot transfer your credit card balance to your Paypal as Stripe does not allow this.
Enable your credit card donation
First, to set up your credit card donations, you need to go to "Donation Settings". There, you will see the option to set up your credit card donations. Due to legal restrictions, you have to be at least 18 years old to use this feature.
Step 1: Country of Residence
Here, you want to pick the country of your bank since the money will be deposited to your bank (I will be using the United States for this demonstration). Please pick carefully as you won't be able to change your country without resetting the balance. Click here to send us a ticket if you wish to change your country.
Step 2: Personal Information:
Full Name: Make sure to use your full, legal name as it appears on your official government document.
Birth Date: Please use your real birth date. Your date of birth must match your legal document.
Street Address/City/State & Postal: Please use your current resident address. It must be the same country as your bank's country.
Last 4 of your SSN (US Only): Here, you want to fill in the last four digits of your social security number. You must have an SSN to complete step two. International students can apply for an SSN if they do not have one.
**Picture of your ID** make sure the picture meets the following requirements:
- Must be a government issued ID (no school ID or medical cards).
- If your ID is double sided, make sure to capture both sides of the ID and merge them into one file.
- The file must be .jpeg or .png.
- Make sure the picture is very clear and legible as the verification system is sensitive. If it is still rejected, try taking the picture at a different angle.
*Before you continue to step 3, you must wait for the processor to verify your identity*
Please wait for the processor to verify your identity. This process will take no longer than 24 hours. If you continue to step 3 before the verification is accepted, you will see an error message in step 3 that says "All Fields Required".
Step 3: Your bank information
Hold up! Before you proceed to step 3, you must make sure that your step 2 went through. For the United States, if your SSN verification didn't go through, you will need to upload a picture of your government issued ID.
Once you have an available balance, you will be able to proceed to step 3:
Bank holder Name: The name of the bank account holder. For example, if Kevin is the owner of the bank account, you would put Kevin in the field.
Bank Holder Type: You can either pick business or personal based on your preference.
Bank Country: Where your bank account was created.
Bank Account Currency: The currency that your bank uses. It should be the currency of your bank country.
Account Number: Can be found on your bank statement. If you are not sure, click here for guidance.
Routing Number: Can be found on your bank statement sometimes. If not, contact your bank for further assistance. If you are unsure of the format, click here for assistance.
Hope this helped! If you are still in need of assistance send us a ticket.