Fix Broken Alerts & Widgets


Update your Software

Being on the most current version of your streaming software can help avoid any issues they may have been caused by old versions.

STREAMLABS OBS OBS STUDIO XSPLIT GAMESHOW STREAMLABS MOBILE APP

 

Streamlabs OBS (SLOBS)

If you're using SLOBS, the you can fix your alerts issue via the following solution:

Delete the sources for the Alerts/Widgets that are not working correctly.
Add a New Source > + > Widgets > Pick the Widget from the List that you want to use.

After doing that, you can use the Test Alert Buttons at the Bottom of SLOBS to test your alerts. If that doesn't work....
Go back into SLOBS > Logout (Top Right Corner) > Restart SLOBS (Run as admin if need) > Log Back In.

At this point, your Alerts/Widgets should now be working. If not, try some of the solutions below.

Check your data and time settings

If your Windows Date/Time is incorrect, this could be causing the issue. Please right-click your time in your Taskbar, then click "Adjust Date/Time", then move the slider from on to off and back to on, do this for "Set time zone automatically" as well.

 

Re-log your account

Most of our tools are heavily based on using the Twitch, YouTube, Mixer or other API's to pull info from your account. It is possible that a connection between the two services is having issues. Logging out of Streamlabs and then logging back in, with the streaming service account that was causing issues, will attempt to recreate this connection.

If you are using Streamlabs OBS, make sure you also try to log out of the application, by clicking the logout button on the upper-right, restart the application and log back in, to reactivate the widgets.

 

Re-add your links

Sometimes the issue originates from the connection between your streaming software and the website, or the cache within the source. You could try to clear the cache or by removing your Browser Sources (OBS/XSplit) or Widget Sources (Streamlabs OBS) and re-add them to your streaming software.

 

Re-link your account

It is possible that the connection between the two services has fully expired, which can also happen after making major account changes. To resolve this you would want to disconnect your account from Streamlabs, which can be done using the guide found here.

Once you have unlinked your account, make sure you are already logged out of Streamlabs, then log back in. You should be asked to re-confirm the required permissions needed to use Streamlabs and then you should be done.

 

Allow streaming software through the Firewall

https://support.streamlabs.com/hc/en-us/articles/360008642633-Network-and-Firewall

 

IPv6 could be an issue, try this guide for a fix for that

https://support.streamlabs.com/hc/en-us/articles/115004232954-How-to-solve-IPv6-issues

 

Reset your API Token

NOTE: Doing this will require you to update all of your Streamlabs Widget URL's

- Remove all Streamlabs Widgets from your streaming software.
- Go into your API Settings: CLICK HERE
- Once in your API Settings, click on the API Tokens Tab.
- Then click the Refresh Button (you will need to confirm the popup in the top left corner)
- Re-add your new widget links back into your streaming software.
- Run a Test Alert, wait a few seconds, alerts should now be working.

 

Still having issues with your Alerts/Widgets?

Please make sure you've tried all the solutions above.
Also make sure you've checked all of your settings for your alerts/widgets.

If you're still having issues, then please contact our support team: CLICK HERE

 

 

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